We only employ the best claims professionals and empower them to serve you. More experience + more time = better service and better outcomes.
As other TPA’s have grown, so has their necessity to recruit younger, less qualified examiners to meet demand. However, these comparatively inexperienced agents are still tasked with exceptionally heavy caseloads. This does not translate well for optimum personal service. Indeed, it creates a taxing environment where larger clients and “squeaky wheels” are likely to receive priority attention.
With Republic Capital, you can expect a highly qualified examiner who is truly invested in your interests. Our claim staff want to deliver the highest level of personalized service and have the qualifications, experience and ongoing training to achieve that. Your examiner will have extensive experience with self-ensured entities in California and working relationships with clinics, medical providers, physical therapy providers, defense attorneys, applicant counsel and other service providers. They will also be experienced in coordinating treatments and benefits with ADA, FEHA, and CalPERS.
Just as important, is our commitment to lower caseloads, which is fundamental to our business model. We manage them so they do not exceed 125 indemnity cases per examiner (compared to 175 – 200 cases at other TPA’s). This allows our examiners to have the TIME as well as the capacity to do their job the way it should be done. This is why we attract only the most talented and experienced staff because we provide an atmosphere that allows them to do a quality job at the highest level.